Welcome to Aura Skin Clinics,
Before you book or receive any treatments at our clinic, we kindly ask that you carefully read and understand the following terms and conditions. These terms govern your use of our services and ensure that your experience at our clinic is safe, comfortable, and satisfactory.
Treatment Consultation:
Prior to any treatment, you will be required to undergo a consultation with one of our qualified practitioners. During this consultation, your medical history, expectations, and treatment options will be discussed. It is crucial that you provide accurate information to ensure your safety during treatments.
Treatment Consent:
Informed consent is required before any treatment. By signing our consent form, you acknowledge that you understand the risks, benefits, and potential side effects of the chosen treatment. You consent to receive the treatment as recommended by our practitioners.
Treatment Results:
Results may vary from person to person. We do not guarantee specific outcomes. Your individual results will depend on factors such as skin type, age, and the nature of the treatment.
Payment and Pricing:
A deposit is required when booking your treatment to secure the appointment. Fees paid are fully refundable provided written notice of cancellation or postponement is received by Aura Skin Clinics at least 24 hours prior to your appointment.
The deposit is offset against the cost of the treatment and the remaining balance is to be paid at the time of service. We accept cash, debit/credit cards, and other approved forms of payment. Prices are subject to change without prior notice, but any price changes will not affect confirmed bookings.
Cancellation and Rescheduling:
We understand that sometimes appointments need to be changed. If you must cancel or reschedule, please provide at least 48 hours' notice to avoid a cancellation fee.
Late Arrival:
We recommend arriving on time for your appointment to ensure the full duration of your treatment. If you arrive late, your treatment may be shortened to accommodate the next appointment. If there is not enough time to complete your treatment, the appointment will be canceled, and you will be liable for our cancellation fee.
Refund Policy:
While we are committed to delivering exceptional service, providing factual, honest, and ethical advice, ensuring safe and expert treatment by experienced professionals, and using only the highest-quality products, it's important to understand that we cannot guarantee specific results. Therefore, we regret that we are unable to provide refunds if the outcomes do not align with your expectations.
Privacy and Confidentiality:
We take your privacy seriously. All personal and medical information shared with us is treated with the utmost confidentiality, following applicable data protection laws.
Safety and Hygiene:
Your safety is our priority. We adhere to strict hygiene and sanitation standards. Please follow all pre and post treatment care instructions provided to you.
Complaints:
If you have any concerns or complaints about your experience at Aura Skin Clinics, please contact the clinic manager. We will make every effort to address and resolve your concerns promptly.
Minors:
Minors under the age of 18 must be accompanied by a parent or legal guardian and obtain their consent for any treatments. Please note we do not carry out any injectable treatments to anyone under the age of 18 regardless of consent.
Liability:
Aura Skin Clinics and its staff shall not be held liable for any injury, loss, or damage resulting from treatments or services provided unless caused by negligence.
Amendments:
These terms and conditions may be updated from time to time. The latest version will be posted on our website. Your continued use of our services constitutes acceptance of any changes.
Governing Law:
These terms and conditions are governed by the laws of the United Kingdom, and any disputes shall be resolved in the courts of London. By booking an appointment or receiving treatments at Aura Skin Clinics, you agree to abide by these terms and conditions. If you do not agree with any part of these terms, please do not proceed with our services.
Thank you for choosing Aura Skin Clinics for your aesthetic and laser treatment needs. We look forward to providing you with high-quality care and service.
For inquiries or concerns, please contact us at:
Aura Skin Clinics [Address] [Phone Number] info@aurskinclinics.com, www.aurskinclinics.com
Cancellation Policy
At Aura Skin Clinics, we value your time and understand that circumstances may arise which require you to reschedule or cancel your appointment. To ensure the smooth operation of our clinic and to accommodate the needs of all our valued clients, we have established the following cancellation policy:
By scheduling an appointment at Aura Skin Clinics, you agree to abide by our cancellation policy. We appreciate your understanding and cooperation in helping us provide the best possible service to all our clients.
If you have any questions or need to make changes to your appointment, please contact our clinic at info@aurskinclinics.com.
Thank you for choosing Aura Skin Clinics for your treatment needs.